Refund policy

At Nova Secret, we are committed to providing high-quality products designed to meet the needs of nail professionals and beauty enthusiasts. Due to the nature of our products and for hygiene, safety, and quality control reasons, we do not accept returns or exchanges once products have been delivered.

Refunds will not be issued for change of mind, incorrect color selection, or products that have been opened, used, or otherwise handled.
However, if you receive a product that was damaged during shipping, is defective, or was sent incorrectly, you must notify us within 48 hours of receiving your order.
To process a claim, customers must provide:

• Order number.
• Clear photographs of the product received.
• Photographs of the original packaging, if applicable.

Once the claim has been reviewed and approved by Nova Secret, one of the following resolutions may be offered:
Product replacement.
Store credit for use on our online store.

Nova Secret reserves the right to deny claims that do not meet the requirements outlined in this policy.
Products purchased during special promotions, sales, clearance events, discounts, or limited-time offers are considered final sale and are not eligible for replacements or store credit unless they are defective or damaged during transit.